(Source Marketing Week) With the rise of smart phones and mobile apps, consumers prefer to connect with brands while they're on the move.Audio or telephone conversation is something of the past. However, with live video chat, customers and customer service agents can communicate via various video applications.56% of consumers say they would be more inclined to use a retailer if it offered a good personalized experience.
We jest about their being any friction between Benedict Cumberbatch and Jonny Lee Miller.The two are obviously chums having performed together, even sharing roles, in Danny Boyle’s .65% of 1,000 consumers surveyed said they’ve cut ties with a brand over a single poor customer service experience and more than two-thirds of 2,000 consumers who encountered a customer service/customer experience issue on a brand’s website left the site or visited a competitor.“Curation and personalization will be a big part of e-commerce moving forward.” says Danny Rimer, Partner at Index Ventures.Customers also need to feel special and at times need a helping hand.
For every 100 potential customers, 67% will leave your online store without even purchasing anything.
In a survey conducted by Forrester, 44% of respondents said that having a live person answer their questions while they were in the middle of an online purchase was one of the most important features a website could offer.
63% of online shoppers said they were more likely to return to a website that offers live chat.
So let’s chat about how to create an easy budget that everyone can agree on and hopefully start spending less and saving more!
Feel free to bring any other questions you have too (they can be off topic)!
In the meantime, you can prep for the video chat with this post on 10 Jonny Lee Miller Roles You Should Know.